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  • 18 Feb 2020 3:00 PM | Lorie Brown (Administrator)

    McKesson: CxO Training Delivery Manager

    Fort Worth, TX, USA - 13501 Park Vista Blvd. (E016)

    • The Customer Experience Operations (CxO) Training Delivery Manager is a seasoned training professional responsible for guiding the delivery of training for CxO. The Manager oversees all aspects of training delivery including coaching and developing the Trainers.  Additionally, the CxO Training Delivery Manager collaborates with the content development team including reviewing content, implementing delivery of instructor-led training, and partnering to evaluate curriculums to ensure an optimal experience for the participant.  The CxO Training Delivery Manager partners with key stakeholders to collaboratively address strategic challenges within CxO. The CxO Training Delivery Manager is also responsible for aspects that may include course facilitation, uploading/maintenance of training materials, curriculum management, participant assignment, and results reporting. In addition, the Manager is responsible for continual learning for representatives from all business programs, such as Effortless and KCS Knowledge, that are vital to Customer Experience Operations.

      KEY RESPONSIBILITIES:

      • Sets training delivery strategy for new hire and business continuation training including partnering with content development to ensure content is current for training class, ensures facilities, equipment, and resources are available for the class. 
      • Ensure class activities are tracked and reported on the learning management system and manage reporting and status of classes to leadership. 
      • Continually assess and evaluate impact and overall effectiveness of facilitation responsibilities by consistently reviewing learning program participant evaluations, as well as soliciting other forms of feedback.
      • Facilitate ongoing KCS/Knowledge and Effortless training for new CxO Employees.
      • Lead effort to improve, modify, and streamline training processes to address inefficiencies, control gaps, and keep up with the changes in the business. Ensure that content meets McKesson's quality goals.
      • Assigned to other related training responsibilities as directed by Training and Business Optimization

        leadership.

      MINIMUM REQUIREMENTS:

      • 5+ years training and facilitation experience
      • 4-year degree in instructional design, human resources, business or related field or equivalent experience

      Critical Requirements

      • 3+ years training in a call center environment preferred
      • Strong skills in MS Office including Excel, Word, PowerPoint, and Outlook
      • Strong presentation skills and effective communicator
      • Previous experience supporting team members and peers in the field in formally and informally developing their skills and abilities
      • Proven experience collaborating successfully with leaders and/or stakeholders in other disciplines within a cross-functional organization
      • Must have work schedule flexibility, Monday through Friday between the hours of 7AM and 7PM

      Additional Knowledge & Skills

      • 2 years leading teams
      • Experience with adult learning, ADDIE, and Kirkpatrick's evaluation model a plus
      • Experience training and facilitating to groups of at least 20 people required
      • Experience in the health care industry a plus
      • Coaching certification preferred

      Education

      • 4-year degree in instructional design, human resources, business or related field or equivalent experience

      Physical Requirements

      • General office demands
      • Some travel required (10% — once per quarter)

      Career Level - IC-Professional-P3

      McKesson is an Equal Opportunity/Affirmative Action employer.

      All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

      McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAquisition@McKesson.com . Resumes or CVs submitted to this email box will not be accepted.


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