Business Etiquette for Trainers - Customer and Clients Service: The Secrets of Taking Care of Business

As we move at a faster pace, we often forget the basics of taking care of clients. Learn how to provide good service from start to finish. Discover little acts of kindness that will make you memorable to your customers, achieve differentiation, and build your business. Great service is the key to retaining your clients and taking you steps above your competition.

http://www.colleenrickenbacher.com

Colleen was recognized by Meeting News Magazine as One of the Top 25 Most Influential People in the Meetings Industry and most recently by the Texas Meetings & Events Magazine. 

Her book Be On Your Best Business Behavior covers all areas of practical business and dining skills. Be On Your Best Cultural Behavior covers the proper etiquette and protocol in 33 countries.

Her latest book The Big Books of People Skills Games provides quick, effective activities for making great impressions, boosting problem-solving skills, and improving customer service.  Her new books to be released in 2012 include Teenage Etiquette and Kids to Kids Manners, which is being written with two of her grandchildren.